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Welcome from the Communications Center Manager
Shawn Shear, Communications Center Manager
Thank you so much for your interest in the Thornton Emergency Communication Center. The mission for the Police Department is to protect and serve. The mission for the Fire Department is to mitigate the public safety needs of the community by providing services quickly, competently and compassionately. The mission of the Emergency Communication Center is to be dedicated to delivering the highest possible service within the abilities and resources of the Communication Center Team. The Emergency Communication team embraces these missions and will continue to strive to assist our citizens and community. The Emergency Communication Specialists are “heroes under the headset” who interact with citizens on their worst day, hour, and moment, while directing and keeping first responders safe. These impressive, unseen professionals demonstrate the importance of leadership, technology, and training.

– Shawn Shear, Communications Center Manager


Communications Center Specialist I/II/III Pay Range: $45,945 - $67,126

Lateral Communications Center Specialist Pay: Commensurate with years of experience

Paid Vacation/Vacation Accrual:

Years of Employment

0 through 2

3 through 4

5 through 7

8 through 9

10 through 12

13 through 14

15 through 19

20 and over

Hours Accrued Per Month









Hours Accrued Per Year









Sick Leave: Each employee accrues sick leave at a rate of eight hours per month.
Holiday Pay: Each employee will receive 96 hours of paid holidays per year.
Medical Insurance: The City of Thornton offers group health, dental, and vision benefits to all regular full-time employees.
Multi-lingual Pay Program: City employees who are bi-lingual in Spanish, Hmong and/or American Sign Language are offered an incentive in addition to their base pay if they are proficient and that amount is dependent on ability and how often the alternative language is used in the workplace.

Join Our Team!




Taylor Loo


"I love what I do and the people I work with, and couldn’t see myself doing anything else."

Read More...Growing up as a little girl from Hawaii I always knew that I wanted a career where I wanted to help people; however, I wasn’t sure in what capacity that would be. I became interested in the criminal justice world when I took an Introduction to Criminal Justice class in college and fell in love with what I was learning. Throughout my college career, I thought that I would use my love for criminal justice and channel that into working to become a lawyer. During my senior year, my school offered a brand new class that explored the world of emergency communications. Emergency communications/dispatch was never talked about in any of my other classes so I thought this would be a good opportunity to not only help my school critique the class, but also to learn more about the field. Needless to say, I found my calling.

I dispatched previously for another agency for two years before relocating and finding my forever home here with Thornton PD. Within my short year and a half here I have trained on all police and fire channels, have become Certified Training Officer, and I am currently working on a large collaborative communication project with police officers and dispatchers.

There is nothing more rewarding to me than the work that I do as dispatcher. I get to help people through a state of emergency and am often the one to get them through one of the hardest days of their lives. I also take pride in knowing that I am helping to keep our officers safe so they are able to return home to their families every night. As a dispatcher, I get to be the “calm in the eye of the storm”. Knowing that I can make a difference in a person’s life makes me come back for more, every time. I love what I do and the people I work with, and couldn’t see myself doing anything else.
Ashley Morgan


"My favorite part of this job is how no two days are alike; there is never a dull moment."

Read More...I grew up in Thornton, attending elementary, middle and high school here. I also did competitive gymnastics at the Thornton Recreation Center! When I was a little girl, I always wanted to be a nurse or teacher so I could help people. After I graduated from Horizon High school I went to college in Denver and graduated with my teaching license in elementary education. Not able to find a job in that field, I got a job dispatching which later lead me to apply to be a dispatcher for the City of Thornton. I still remember the day they called me to come in for an interview, I was so excited to finally get a chance to work in the city I knew and loved.

I have been working in dispatch for six years and couldn’t be happier! My favorite part of this job is how no two days are alike; there is never a dull moment. I enjoy helping the community I grew up in and seeing it continue to grow. Shift work was a new concept to me prior to working here. It can be hard on your family to be gone nights, weekends and holidays which is why I am thankful that my family is supportive. We have learned to make adaptions so that we can still enjoy life even though I work shift work. At the end of the day as long as I know that I did my very best, that’s most important to me.

My favorite part of working for the City of Thornton is how supportive they are. I get training opportunities to help me grow in my career and continue to be challenged. I recently obtained my RPL (Registered Public Safety Leader) which is a year course that helped me gain so much knowledge that I can use at work and in my personal life. I participate in several different committees within the city and in dispatch that allow me to network and be a part of new ideas. I’m a believer in always trying to better myself through learning, experience and training and I feel like this department supports me in that belief.
Jeff Downing


"It is something that is engaging and enjoyable, and it is a field that I’m proud to be involved in."

Read More... I wanted to find something new where I would feel truly helpful with the knowledge that I was doing something good for my community. In finding Thornton’s Police and Fire Dispatch, I have found a job that is unique, enjoyable, and that I am enthusiastic with learning more about each day. I have found a job where each day is unique and the work being done is important to our citizens and emergency personnel. It is something that is engaging and enjoyable, and it is a field that I’m proud to be involved in. Even after being in this position for about 3 years, I am excited to keep learning about all the different aspects of the job.

Sona Babani


"I had no idea what I wanted to do, but I knew I wanted to continue helping others."

Read More...I was born and raised in Baghdad, and as a child I knew nothing but war, injustice, persecution and fear. I escaped to America when I was ten. At 18, I graduated from high school and, wanting to serve the country that gave me my freedom, I enlisted in the Marines. After an injury ended my military career, I had to choose a different career path. I had no idea what I wanted to do, but I knew I wanted to continue helping others. I wanted to be that light in the dark, for those going through the darkest of times. In October of 2010, thanks to a recommendation from a friend, I began my dispatching career in Virginia.

In 2016, wanting to be closer to family, I decided to move back to Colorado. Numerous agencies were hiring, and with years of experience I felt like my chances of getting hired were good with most of the agencies, but I didn’t want to work for just any agency. I applied at only one agency and that was the City of Thornton. I grew up in this city and I’d grown fond of not only the city, but its citizens and its first responders.

Being a dispatcher can be mentally and emotionally draining but at the end of the day, it is extremely rewarding and I would not give it up for the world. No two work days or calls are the same. I’ve been with Thornton for three years and I can honestly say I look forward to coming to work because while I am away from my home family, I am with my shift family. A family that comes together when disaster strikes and is not only there for the city, its first responders, but for each other as well.


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9551 Civic Center Dr
Thornton, CO 80229
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P: (303) 538-7245